FAQ

We provide integrated Facilities Management and General Management services, including soft FM, hard FM, specialist services, and waste management. All services are delivered through a managed network of approved and licensed service partners.

Gilston operates as a managed service provider, acting as a single point of accountability. We coordinate, oversee, and quality-control specialist contractors while maintaining full responsibility for service delivery and performance.

We provide services across Dubai and the wider UAE, subject to service type, site requirements, and regulatory approvals.

All services are delivered under agreed Service Level Agreements (SLAs). Response times are clearly defined based on service priority and are monitored through our service management framework.

Yes. We manage both Planned Preventive Maintenance (PPM) schedules and reactive call-out services to ensure assets are maintained, compliant, and operational.

We monitor performance through contractor audits, SLA tracking, site inspections, and monthly reporting. All services are delivered in line with UAE regulations and industry standards.

Absolutely. Services are tailored to site requirements, operational needs, and budget considerations.

Yes. We manage specialist services such as hazardous waste disposal, water tank cleaning, grease trap cleaning, and environmental compliance documentation.

Yes. Clients receive monthly consolidated reports covering service activity, compliance status, completed works, and performance metrics.